Free PDF Quiz 2023 ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management Marvelous Free Brain Dumps

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The Certified Implementation Specialist - IT Service Management certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%. Candidates who pass the exam receive the CIS-ITSM certification, which is valid for two years. To maintain the certification, individuals must complete 20 continuing education units (CEUs) every two years.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q133-Q138):

NEW QUESTION # 133
Which of the following record types would you use in order to set up a new hired employee?

A. Record Producer
B. Content Item
C. Order Guide
D. Catalog Item

Answer: C

Explanation:
Explanation
Because setting up a new hired employee involves serveral requests like getting a laptop, installing software,
...etc and Order Guide should be used to combine several requests.

NEW QUESTION # 134
What happens when "Communicate Workaround" is clicked in problem form?

A. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state "On Hold".
B. Workaround is copied to comments of all incidents that are linked to the problem.
C. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
D. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".

Answer: B

Explanation:
Explanation
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.

NEW QUESTION # 135
Under which circumstances would a knowledge article author set the Display Attachments field to false on an article that has attachments?

A. The attachments should be downloaded/opened immediately rather without the article text being displayed.
B. The attachments are images embedded and displayed within the article text.
C. The attachments are files that the author would like to display as finks for on the article rather than having those files open/download automatically.
D. The attachments are referenced knowledge articles.

Answer: B

Explanation:
Explanation
Display attachments - will display hyperlinks at the bottom of the article for each attachment. If attachments are images used in-line with the article text, do not display attachments

NEW QUESTION # 136
Knowledge Ratings are stored in the _________ table.

A. Knowledge Searches [ts_query_kb]
B. Knowledge [kb_knowledge]
C. Knowledge Base [kb_knowledge_base]
D. Knowledge Feedback [kb_feedback]

Answer: D

NEW QUESTION # 137
How to allow automatic closure of incident tasks once incident is closed?

A. Set property com.snc.incident.incident_task.closure to true
B. Set property com.snc.incident.incident_task.closure to auto
C. Set property com.snc.incident.autoclose.basedon.resolved_at to zero
D. Set property com.snc.incident.autoclose.based on.resolved_at to Yes

Answer: A

Explanation:
Explanation

NEW QUESTION # 138
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