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The GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam exam dumps are real and updated GCP-GCX exam questions that are verified by subject matter experts. They work closely and check all GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam exam dumps one by one. They maintain and ensure the top standard of GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam exam questions all the time.

The Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification aimed at professionals who want to demonstrate their expertise in the Genesys Cloud CX platform. The exam is designed to test the candidate's knowledge of the platform's features, functionalities, and capabilities. The certification is a valuable asset for individuals who work with Genesys Cloud CX on a regular basis, as it shows that they have the necessary skills and knowledge to use the platform effectively.

Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q80-Q85):

NEW QUESTION # 80
What is the distinguishing feature between queues and groups?

A. Both queues and groups have the same ACD capabilities.
B. Queues can be used in Architect flows, while groups cannot.
C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
D. Queues can have agents as members, while groups cannot.

Answer: C

NEW QUESTION # 81
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. Dialog boxes
B. Toast pop-ups
C. IVR prompts
D. Scripts

Answer: A

NEW QUESTION # 82
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 80% of calls must be answered within 20 seconds.
B. 20 chats and calls must be answered in 80 seconds.
C. 80% of agents must answer calls within 20 seconds.
D. 80 calls must be answered every 20 seconds.

Answer: A

NEW QUESTION # 83
What type of trunk would you configure to connect to AudioCodes phones?

A. Network interface trunk
B. External trunk
C. Phone trunk
D. WebRTC phone trunk

Answer: C

NEW QUESTION # 84
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. IVR
B. Workforce Management
C. Skill-based Routing
D. Automatic Call Distribution

Answer: C

NEW QUESTION # 85
......

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