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SAP C-C4H520-02 Exam Syllabus Topics:

• Outline the features of Workforce Managment and know how to create and assign a service call
• Execute and close a service call

• Know the advantages of using business rules
• Explain the features of Smartforms module and locate
• create templates

• Administration: Permissions and Configurations
• Smartforms
• Workforce management
• Analytics and Reports

• Explain the entire end to end execution steps starting from consumer self-service
• Mobile SAP Field Service Management application

• Know the basic features of administartion modules and where to access company settings
• Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes

• Explain all the components of Master Data Managment
• Master Data Management
• Business rules and permission settings

C-C4H520-02 Exam Certification Details:

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SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q33-Q38):

NEW QUESTION # 33
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.

• A. Dropdown list
• B. Attachments
• C. Series
• D. Picker

Answer: C

NEW QUESTION # 34
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.

• A. Mobile Field service execution
• B. Customer Feedback Management
• C. Workforce management
• D. Parts Logistics

Answer: A,B

NEW QUESTION # 35
For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Service contract
• B. Activity
• C. Service call
• D. Time and Material journal

Answer: B,C

NEW QUESTION # 36
What statements are correct regarding company types? Choose the correct answer.

• A. Inventory Management can be used in standalone scenarios
• B. Usage of ERP Master data in ERP scenario

Answer: B

NEW QUESTION # 37
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.

• A. Plan service calls
• B. Check skills and certifications
• C. Accept service calls
• D. Review partner details
• E. Check and approve partner documents

Answer: B,D,E

NEW QUESTION # 38
......

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