CIS-CSM Certification Exam, CIS-CSM Minimum Pass Score, Reliable CIS-CSM Test Duration, Certification CIS-CSM Sample Questions, CIS-CSM Latest Exam Review

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Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

• Baseline Application Functionality
• Architecture and Security
• Business Cases / Use Cases
• Proven Practices for Implementation

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• Key Performance Indicators and Benchmarks
• Selection of appropriate features and functions to meet business requirements
• Value proposition

>> CIS-CSM Certification Exam <<

Latest Updated ServiceNow CIS-CSM Certification Exam - CIS-CSM ServiceNow Certified Implementation Specialist - Customer Service Management Exam Minimum Pass Score

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

• A. The imported article will have the same category it had in the source knowledge base
• B. Only applications that allow WebDAV connections can be integrated
• C. Imported external articles appear as attachments in ServiceNow
• D. SharePoint blocks this integration

Answer: A,B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/concept/knowledge-external-content-integration.html

NEW QUESTION # 14
If only one user reports a content for moderation, the content will be hidden.

• A. False
• B. True

Answer: A

NEW QUESTION # 15
Which of the following are true regarding the Community Portal application? (Choose two.)

• A. It is available to any customer with a Community license
• B. Most of the configuration does not require System Administrator role
• C. It is available by default with the Support and Service portals
• D. It is only available to CSM license holders

Answer: A,D

NEW QUESTION # 16
In the Customer Service Management space, what does the term asset management mean?

• A. A set of business activities and processes used to track assets
• B. Tables in the Asset application
• C. Tracking products or services customers are using
• D. Financial, contractual and inventory information of assets

Answer: D

Explanation:
Explanation

NEW QUESTION # 17
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

• A. Execute assigned tasks
• B. Manage assets
• C. Close work orders
• D. Manage cases
• E. Manage requests

Answer: A,C,D

Explanation:
Explanation
Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field- service-management/concept/mobile-experience-fsm.html

NEW QUESTION # 18
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